Privacy Policy

When you use our website or contact us for a free estimate, we may collect the following types of information:

•Contact Information: Your name, phone number, email address, and property address when you submit a contact or estimate request form.

•Project Information: Details about your roofing, siding, or gutter project that you choose to share with us.

•Usage Data: Anonymous information about how you interact with our website (pages visited, time spent, browser type, device type) collected through standard web analytics tools.

•Communications: Records of any emails, calls, or messages exchanged between you and our team.

We do not collect payment card numbers or financial information through this website.

We use the information we collect exclusively to serve you better:

•To respond to your estimate request or inquiry promptly.

•To schedule and coordinate your free on-site inspection.

•To communicate project details, timelines, and follow-up information.

•To send you relevant service information if you have opted in to receive communications.

•To improve our website, services, and customer experience.

•To comply with legal obligations and protect against fraud.

We will never sell your personal information to third parties. We do not use your data for automated decision-making that affects your rights.

Home Exterior VA does not sell, trade, rent, or share your personal information with outside companies for marketing purposes. We may share your information only in the following limited circumstances:

•Service Providers: With trusted vendors who help us operate our business (e.g., our web form processing service, CRM software) under strict confidentiality agreements. These parties may only use your information to provide services on our behalf.

•Legal Requirements: If required by law, regulation, court order, or governmental authority.

•Business Transfer: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as a business asset. You will be notified before your information becomes subject to a different privacy policy.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze traffic patterns.

•Essential Cookies: Required for the website to function properly.

•Analytics Cookies: Help us understand how visitors use our site so we can improve it (e.g., Google Analytics). This data is aggregated and anonymous.

•Marketing Cookies: If enabled, these help us understand the effectiveness of our advertising.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. We do not use cookies to build personal profiles or sell data.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at the contact details below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of our business relationship and for a reasonable period afterward to handle any follow-up questions, warranty claims, or legal obligations.

When your information is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time (see Section 8).

Our website may contain links to third-party websites (such as Google Reviews, Facebook, or manufacturer websites). These external sites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policies of any third-party sites you visit.

You have the following rights regarding your personal information:

•Access: You may request a copy of the personal information we hold about you.

•Correction: You may request that we correct inaccurate or incomplete information.

•Deletion: You may request that we delete your personal information, subject to certain legal retention requirements.

•Opt-Out: You may opt out of marketing communications at any time by replying "STOP" to any text message or clicking "Unsubscribe" in any marketing email.

•Complaints: If you believe we have not handled your information appropriately, you have the right to file a complaint with the relevant regulatory authority.

To exercise any of these rights, please contact us using the information in Section 10.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.